Communicating effectively requires a superhuman effort. Masters of interpersonal communication know that every conversation actually consists of three parallel dialogues: the practical ("What is really happening?"), the emotional ("How do we feel?"), and the social ("Who are we?"). 

Our life experiences, values, and emotions—as well as how we perceive ourselves and others—influence every conversation we have. Through this book, you will discover the specific skills and abilities that enable certain people to express their thoughts clearly and understand others with equal clarity.